Warranty Claim Form Warranty Claim Form Warranty Procedure Limited Warranty Claim Form Contact Distributor Account CodePreviousNextSelect Brand: Mortex Summit SunThermWarranty Type Evaporator Coil (Product Label Required) Unit Warranty Part (TXV, Motor, etc.) Hydronic CoilLabel from case WITHOUT serial number is not acceptable.Serial Number Label Upload (PDF, JPG, PNG, DOC)Choose File PreviousNextDate of Initial ClaimInstallation DateFailure DateCondenser Model NumberCondenser Serial NumberCondenser Model NumberCondenser Serial NumberElectric or Gas Furnace Model Number (if applicable)Electric or Gas Furnace Serial Number (if applicable)Evaporator Coil Model NumberEvaporator Coil Serial NumberEvaporator Coil Model NumberEvaporator Coil Serial NumberAir Handler Model NumberAir Handler Serial NumberHydronic Coil Model NumberHydronic Coil Serial NumberEvaporator Coil Model Number (if applicable)Evaporator Coil Serial Number (if applicable)Failure to provide verifiable complete serial number is cause for warranty denial. Product registration is required for product over one year old when installed otherwise warranty term starts at six months from manufacture date.PreviousNextFor Unit Warranty Part (TXV, Pans, etc.), select “Unit Warranty Part (TXV, Motor, etc.)” in Step 2Issue- Select -Fin Area LeakReturn Bend LeakManifold LeakDistributor LeakOther: Describe belowIssue- Select -TXVDrain PanMotorBoardOther: Describe belowDescribe the nature of the failureAction taken to correct the problemReplacement Coil Model NumberReplacement Coil Serial NumberReplacement Part NumberPreviousNextWholesale Distributor InformationWholesale Distributor NameBranch #AddressCityStateZip CodeContactEmailPhoneFaxVR/RMO/DM# (if applicable)VR/RMO/DM Upload (PDF, JPG, PNG, DOC)Choose File PreviousNextService Contractor InformationService ContractorContractor License NumberAddressCityStateZip CodePhoneFaxPreviousNextHomeowner / End User InformationFirst NameLast NameAddressCityStateZip CodePhoneFaxPreviousNextOnly Authorized Wholesale Distributor Claims are accepted:Allow 30 - 45 days for processingWarranty parts must be returned to the same distributor as the replacement item was purchased. Warranty claims must be submitted by the same distributor. All other submissions will be denied. Mortex will only issue warranty credits to the replacement part selling distributor.Claims submitted over 120 days after the failure date are considered unacceptable and invalid.PreviousNextPlease select: Credit ReplacementReplacement part will be shipped toRecipient NamePhoneAddressCityStateZip Code Previous Submit Claim