Warranty Claim Form

Warranty Procedure

Limited Warranty Claim Form

Contact

Distributor Account Code

Select Brand:

Mortex

Summit

SunTherm

Warranty Type

Evaporator Coil (Product Label Required)

Unit Warranty Part (TXV, Motor, etc.)

Hydronic Coil

Label from case WITHOUT serial number is not acceptable.

Serial Number Label Upload (PDF, JPG, PNG, DOC)

Choose File

Date of Initial Claim

Installation Date

Failure Date

Condenser Model Number

Condenser Serial Number

Condenser Model Number

Condenser Serial Number

Electric or Gas Furnace Model Number (if applicable)

Electric or Gas Furnace Serial Number (if applicable)

Evaporator Coil Model Number

Evaporator Coil Serial Number

Evaporator Coil Model Number

Evaporator Coil Serial Number

Air Handler Model Number

Air Handler Serial Number

Hydronic Coil Model Number

Hydronic Coil Serial Number

Evaporator Coil Model Number (if applicable)

Evaporator Coil Serial Number (if applicable)

Failure to provide verifiable complete serial number is cause for warranty denial. Product registration is required for product over one year old when installed otherwise warranty term starts at six months from manufacture date.

For Unit Warranty Part (TXV, Pans, etc.), select “Unit Warranty Part (TXV, Motor, etc.)” in Step 2

Issue

Describe the nature of the failure

Action taken to correct the problem

Replacement Coil Model Number

Replacement Coil Serial Number

Replacement Part Number

Wholesale Distributor Information

Wholesale Distributor Name

Branch #

Address

City

State

Zip Code

Contact

Phone

Fax

VR/RMO/DM# (if applicable)

VR/RMO/DM Upload (PDF, JPG, PNG, DOC)

Choose File

Service Contractor Information

Service Contractor

Contractor License Number

Address

City

State

Zip Code

Phone

Fax

Homeowner / End User Information

First Name

Last Name

Address

City

State

Zip Code

Phone

Fax

Only Authorized Wholesale Distributor Claims are accepted:
Allow 30 - 45 days for processing

Warranty parts must be returned to the same distributor as the replacement item was purchased. Warranty claims must be submitted by the same distributor. All other submissions will be denied. Mortex will only issue warranty credits to the replacement part selling distributor.

Claims submitted over 120 days after the failure date are considered unacceptable and invalid.

Please select:

Credit

Replacement

Replacement part will be shipped to

Recipient Name

Phone

Address

City

State

Zip Code

Mortex Products, Inc.

Warranty Claim Form

Wholesale Distributor Information

Service Contractor Information

Homeowner / End User Information

Only Authorized Wholesale Distributor Claims are accepted:
Allow 30 - 45 days for processing

Replacement part will be shipped to

© 2026 MORTEX Products Inc. All rights reserved.

Warranty Claim Form

Wholesale Distributor Information

Service Contractor Information

Homeowner / End User Information

Only Authorized Wholesale Distributor Claims are accepted:Allow 30 - 45 days for processing

Replacement part will be shipped to

Only Authorized Wholesale Distributor Claims are accepted:
Allow 30 - 45 days for processing